PLEASE READ CAREFULLY!

Please Note! We DO NOT accept cancellations by Email!

Our policy is designed to be fair to our customers, and still be able to operate our business. The nature of our business is one where we rely almost entirely on reservations made in advance.  Once we accept your reservation we turn away all other requests.  Unlike major hotels / motels - we do not overbook to cover such occurrences.  This policy is designed to completely protect you and our business.  If you have any questions, please ask.

NON-Smoking Policy – The vast majority of our guests insist on non-smoking accommodations, and we have listened to you!  Therefore, we respectfully request that guests do not smoke inside any of our cabins, which are all clearly marked with no smoking signs.  Due to the additional costs of cleaning a unit that has been smoked in, we have no other choice but to apply a $50 charge to those who disregard our policy.  We apologize for any inconvenience, and thank you in advance for your cooperation.

Check In Procedures - All guests must check in at the office upon arrival.  For guests arriving after 8 PM, we’ll leave signs on both the store door (to point you to your room) and on the door to your room.  We’ll leave the light on for you, and will see you in the morning!

Check in time - 3:00 PM  

Check out time - 11:00 AM   Due to staffing and the large demand for lodging, extending check out times is extremely difficult.   We respectfully request that guests honor our check out times.  Unless you have received pre-authorization for a late checkout, a fee of $25 will apply after 11:30 AM, $50 after 12:30 PM, $75 after 1:30 PM, and the weekend rate for a full night after 2:30 PM.  If we have guests arriving for your room, between 2:00 & 2:30 we may have no other choice but to enter your room & clean it – your belongings would be moved to the store.

Deposits - Rental Deposit amount will equal the greater of 1 night / rental or 40% of booked nights / rentals. A credit card number is required to guarantee all lodging and canoe reservations. We accept Visa or MasterCard. You may pay cash when you check in, but we must have a credit card on file.   Your credit card will not be charged ahead of time. Reservations for guests outside the continental USA must have Visa or MasterCard only, and deposit will be charged at time of reservation.

Cancellations, Changes and No Shows

Please Note! We DO NOT accept cancellations by Email!

For rental of 1 unit / campsite -  If cancellations or changes are made 22 or more calendar days prior to date of arrival, no problem. If cancellations or changes are made 21 or fewer calendar days prior to date of arrival, you will forfeit deposit(s) if we cannot rebook your lodging, or if we can rebook your lodging you will only incur $25 fee.  No Shows, Early Departures, and Cancellations less than 24 hours prior to arrival date will be charged full price for all reserved nights, and all rentals.  (Reservations booked 21 or fewer days prior to arrival will have 24 hours from making reservation to cancel or change.) Cancellation fees are calculated on regular rates, and are not subject to any discounts.

For rental of 2 or more units / campsites -  If cancellations or changes are made 22 or more calendar days prior to date of arrival, no problem. If cancellations or changes are made 21 or fewer calendar days prior to date of arrival, you will forfeit deposit(s) if we cannot rebook your lodging / rentals / trips, or if we can rebook your lodging , you will only incur $50 fee.  No Shows, Early Departures, and Cancellations less than 24 hours prior to arrival date will be charged full price for all reserved nights and all rentals.  (Reservations booked 21 or fewer days prior to arrival will have 24 hours from making reservation to cancel or change.) Cancellation fees are calculated on regular rates, and are not subject to any discounts.

Damages - You are responsible for leaving your accommodations in the same condition (with normal use) as it was found when you arrived. The guest booking the reservations is ultimately responsible for paying for damages should someone in his or her party fail to do so.  This applies to any and all damages found during and after your departure.  Should we find any unusual damage after your departure, an itemized invoice will be sent and your credit card will be charged appropriately.

Click here for more info on canoeing the Spring River and Southfork River in Arkansas