AVOID ANY MIS-UNDERSTANDING, PLEASE READ CAREFULLY!
Note! We DO NOT accept cancellations by Email!
is designed to be fair to our customers, and still be able to operate our
business. The nature of our business is one where we rely almost entirely on
reservations made in advance. Once we accept your reservation we turn away all other
requests. Unlike major hotels / motels - we do not overbook to cover such
occurrences. This policy is designed to completely protect you, and our
business. If you have any questions, please ask prior to making a reservation.
The vast majority of our guests insist on non-smoking accommodations,
and we have listened to you! Therefore, we respectfully request
that guests do not smoke inside any of our cabins, which are all clearly marked with no
smoking signs. Due to the additional costs of cleaning a unit
that has been smoked in, we have no other choice but to apply a $50 charge to those who
disregard our policy. We apologize for any inconvenience, and
thank you in advance for your cooperation.
- All guests must check in at
the office upon arrival. For guests arriving after 8 PM,
well leave a sign on the store door pointing to your cabin. Well
leave the light on for you, and will see you in the morning!
in time - 3:00 PM
out time - 11:00 AM
Deposits We require a deposit of either half
down (50%) or payment in full (100%) depending upon what you are reserving and for
when? This includes: All Cabin(s); Float Trips; Camping Rentals; etc...
The deposit MUST
be pre-paid with a VISA or Master Card (via: telephone)
at the time you book your reservation! The deposit is NON-REFUNDABLE, unless
cancellations are made within the time allowed. PLEASE REFER TO OUR CANCELLATION POLICY
BELOW FOR DETAILS.
/ CHANGES / NO-SHOWS
Please Note! We DO
NOT accept cancellations via: E-Mail!
For rental of 1
cancellations or changes are made 30 or more calendar days (prior to the date of your
arrival), OR 45 days in the case of Holiday weekends, no problem! However, if
cancellations or changes are made 29 or fewer calendar days, or 44 days for Holidays
weekends (prior to the date of your arrival), YOU WILL forfeit your DEPOSIT!
If we cannot re-book your lodging, you COULD BE subject to being charged for the total
cost of any cabin, campsite, and watercraft rentals you reserved!
For rental of 2
or more units/campsites - If
cancellations or changes are made 45 or more calendar days (prior to the date of your
arrival), no problem! However, if cancellations or changes are made 44 or fewer calendar
days (prior to the date of your arrival), YOU WILL forfeit your DEPOSIT! If
we cannot re-book your lodging, you COULD BE subject to being charged for the total
cost of all cabins, campsites, and watercraft rentals you reserved!
THERE ARE NO
REFUNDS FOR EARLY DEPARTURES
guests (Rental of: Canoes; Kayaks; Rafts & Tubes)
All Float Trips MUST
be pre-paid in full (100% down) with a VISA or Master Card (via:
telephone) at the time you book your reservation, and are NON-REFUNDABLE!
Damages You are responsible for leaving your
accommodations AND returning your rented watercraft(s), in the same condition
(with normal use), as they were when you arrived for your lodging &/OR departed for
your float trip! The guest who booked the reservation(s) is ultimately responsible for
paying for any &/or all damages &/or missing items, (should someone in his or her
party fail to do so)! This also applies to any and all damages, as well as missing items
found during your stay, OR after your departure. Should we find any damage/missing items
after your departure, your credit card will be charged appropriately, and you will be
notified via: telephone!
Due to staffing and the large demand for
lodging, extending the check out time is extremely difficult. We request that our guests
honor the check out time. Late check outs will result in the following additional charges:
$25 after 11:30 AM; $50 after 12:30 PM; $75 after 1:30 PM; and the full weekend rate for
one night after 2:30 PM. If we have guests arriving for your cabin between 2:00 PM and
2:30 PM, we will have no other choice but to enter your cabin and clean it! Your
belongings will be moved to the Office.
Click here for more info on canoeing the Spring River and Southfork River