PLEASE
READ CAREFULLY!
Please
Note! We DO NOT accept cancellations by Email!
Our policy is designed to be
fair to our customers, and still be able to operate our business. The nature of our
business is one where we rely almost entirely on reservations made in advance. Once
we accept your reservation we turn away all other requests. Unlike major hotels /
motels - we do not overbook to cover such occurrences. This policy is designed to
completely protect you and our business. If you have any questions, please ask.
NON-Smoking
Policy
The vast majority of our guests insist on non-smoking accommodations,
and we have listened to you! Therefore, we respectfully request
that guests do not smoke inside any of our cabins, which are all clearly marked with no
smoking signs. Due to the additional costs of cleaning a unit
that has been smoked in, we have no other choice but to apply a $50 charge to those who
disregard our policy. We apologize for any inconvenience, and
thank you in advance for your cooperation.
Check
In Procedures
- All guests must check in at
the office upon arrival. For guests arriving after 8 PM,
well leave signs on both the store door (to point you to your room) and on the door
to your room. Well leave the light on for you, and will see
you in the morning!
Check
in time - 3:00 PM
Check
out time - 11:00 AM
Due to staffing and the large demand for lodging, extending check out times is extremely
difficult. We respectfully request that guests honor our check out
times. Unless you have received pre-authorization for a late checkout, a fee of $25
will apply after 11:30 AM, $50 after 12:30 PM, $75 after 1:30 PM, and the weekend rate for
a full night after 2:30 PM. If we have guests arriving for your room, between 2:00
& 2:30 we may have no other choice but to enter your room & clean it your
belongings would be moved to the store.
Deposits - Rental Deposit amount will equal the greater of 1 night / rental
or 40% of booked nights / rentals. A credit card number is required to guarantee all
lodging and canoe reservations. We accept Visa or MasterCard. You may pay cash when you
check in, but we must have a credit card on file. Your credit card will not be charged ahead of time. Reservations for
guests outside the continental USA must have Visa or MasterCard only, and deposit will be
charged at time of reservation.
Cancellations, Changes and No Shows
Please
Note! We DO NOT accept cancellations by Email!
For
rental of 1 unit / campsite - If cancellations or changes are made 22 or more calendar days prior to date
of arrival, no problem. If cancellations or changes are made 21 or fewer calendar days
prior to date of arrival, you will forfeit deposit(s) if we cannot rebook your lodging, or if we can rebook your lodging you will only
incur $25 fee. No Shows, Early Departures, and Cancellations less than 24 hours
prior to arrival date will be charged full price for all reserved nights, and all rentals. (Reservations booked 21 or fewer days prior to arrival will have 24
hours from making reservation to cancel or change.) Cancellation fees are calculated on
regular rates, and are not subject to any discounts.
For
rental of 2 or more units / campsites - If cancellations or changes are made 22 or more calendar days prior to date
of arrival, no problem. If cancellations or changes are made 21 or fewer calendar days
prior to date of arrival, you will forfeit deposit(s) if we cannot rebook your lodging /
rentals / trips, or if we can rebook your lodging , you will only incur $50 fee. No
Shows, Early Departures, and Cancellations less than 24 hours prior to arrival date will
be charged full price for all reserved nights and all rentals. (Reservations
booked 21 or fewer days prior to arrival will have 24 hours from making reservation to
cancel or change.) Cancellation fees are calculated on regular rates, and are not subject
to any discounts.
Damages - You are responsible for leaving your accommodations in the same condition
(with normal use) as it was found when you arrived. The guest booking the reservations is
ultimately responsible for paying for damages should someone in his or her party fail to
do so. This applies to any and all damages found during and after your
departure. Should we find any unusual damage after your departure, an itemized
invoice will be sent and your credit card will be charged appropriately.
Click here for more info on canoeing the Spring River and Southfork River
in Arkansas
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